A Reflective Pause

“When I let go of what I am, I become what I might be.”       — Lao Tzu Mystical thoughts intrigue me. They make sense but only when the context is right. It’s a challenge to the reader or recipient of a deep thought, to consider whether or not the thought is true, […]

Why Flossing is Important

  A book about flossing your teeth? Really? I am a periodontist, which means I am a dentist with additional training in the diagnosis and treatment of gum diseases. Yes, some of it is pretty complicated, but not all of it. After years of study and after treating thousands of patients, I have come to […]

The Purpose of Anger

There is a purpose for anger and it isn’t to give me an excuse to break things. Anger can cause me to become aware of the fact that something is bugging me a lot. It might help me stop and ask myself what is going on? Where is this overwhelming emotion coming from? Ultimately anger might […]

Team Meeting: Chronic Periodontitis Treatment Approach

Here is the biggest truth about periodontal disease: Unless the patients become their own primary therapists everything we do will fail.

Note to Self

I just got finished reading someone else’s bio on their website. He sounds important but I’m not warmed for some reason… Marketing is a tricky business and sometimes things are not received as intended. We want people to feel comfortable and safe when coming to see us, so we tell them that we are well […]

Telephone Tips for Dental Practices

I frequently have to call dental offices in order to speak with dentists about specific care of mutual patients. So I have clocked a lot of time talking with receptionists as well as listening to recorded messages while on hold.  Out of all of this I have formed a few pretty strong opinions. But I’m […]

People-centered Versus Procedure-centered Dentistry — A Story.

Perhaps we need informed consent forms for those who elect limited insurance-driven care.

An Interesting Dental Marketing Approach

In my travels around the city visiting dental offices I came across this one. You might think I’m going to be critical just for the fun of it, but that really is not my intent. Instead, I am intrigued by the marketing strategy and business model. After all, when someone creates the front of his […]

Dentist Attempts to Stifle Critical Comments

Here’s an interesting article about a dentist who had patients sign agreements not to put disparaging comments on social network websites. It’s a clever idea that will likely cause more negative publicity than had the dentist simply tried to resolve the patient’s problem. Now it’s a freedom of speech issue. This is a hard […]

The Therapeutic Importance of Hope

Hope propels therapy forward. Despair stops it cold. Dentists rob patients of hope when they want to project an inflated level of certainty. When dentists “know” ahead of time how everything is going to turn out, whether good or bad, the candle of hope is snuffed out. Yes, even assuring patients that everything will be […]